JULIE

Virtual Assistant | Customer Service | Admin Works | Shopify

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.90/hour ($944.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (10 days ago)

Member Since

August 28th, 2022

Profile Description

As a versatile professional, I excel in customer service by managing inquiries across email, chat, and phone, providing accurate information, resolving complaints, and ensuring customer satisfaction through follow-ups and CRM tools. In virtual assistance, I handle schedules, emails, task prioritization, research, and online file management while coordinating seamlessly with remote teams. My administrative expertise includes data entry, report preparation, supply monitoring, and safeguarding sensitive information. With excellent communication, organizational, and multitasking skills, I thrive under pressure, working independently or collaboratively to deliver high-quality results.

Customer Service Tools: Zendesk, Intercom, LiveChat.
Communication Tools: Microsoft Teams, Zoom, Google Meet.
Project Management: Trello, and ---------- .
Office Suites: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides).
CRM Systems: Salesforce, HubSpot, Zoho CRM.
Data Entry and Documentation: Microsoft Access, Evernote.
File Management: Google Drive, Dropbox, OneDrive.
Design Software (basic use): Canva, Adobe Acrobat.
E-commerce Platforms (if applicable): Shopify, and Ordergroove.