Experienced in installing software applicationsHas knowledge in network and phone troubleshooting( Avaya IP phone )Experienced in Team Foundation Server (Microsoft Visual Source Safe)
Experienced in Pure Cloud Administrator
Experienced in CA Service Desk and Isupport Ticketing Tool
Advanced technical proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio and Outlook)
Communication Skills - Fluent in both Verbal and Written communication
Technical Skills - Advance knowledge in Microsoft Office / Google Worksp
Sound Knowledge in managing i
Critical thinking and problem solving skills
Typing Skills - 55WPM
Comprehension Skills
Multi-Tasking Skills
Fast Learner - Willing to be trained
Quality Assurance - Trained in evaluating calls and chat for IT Service Desk Agents
Photo and Video editing - Has knowledge in editing photos in Canva and editing videos using Adobe Premiere
Additional Skills:
F
Shopify Website Creation - Created my own ECommerce website for Dropshipping
SEO - Has knowledge in optimizing websites for more traffic using google SEO
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