Customer Service | Brand Reputation | Community Management

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Associates degree

Last Active

March 21st, 2025 (7 days ago)

Member Since

August 28th, 2022

Profile Description

Customer Service Representative at COZY EARTH (Beddings & Sleepwear)

Respond to customer inquiries via email, live chat, SMS, and social media comments and DM’s using Gorgias regarding product concerns, product questions, return and exchanges, refunds, price matching and etc.
Maintain a CSAT score above 85% and close 20 tickets and above an hour.
Ability to multitask and assist multiple customers with live chats of up to three tickets and successfully closing them.
Navigating through Shopify, Loop, and Gorgias to assist customers in all areas of their concern.
Collaborating with the helpdesk team to ensure proper solutions are provided and solved for every unique customer experience and concern.
Collaborating with the quality assurance team to ensure handling and resolutions are maintained to the company’s standards.

Customer Success & Operations Support at PETITE STUDIO NYC (Fashion pieces for petite women)

Manage daily email, SMS, and live chat support to customers using Gorgias and crafting solutions depending on customer issues.
Handle cancellations, refunds, returns, exchanges, order updates, price matching, and shipping information for customers.
Handle Shopify Chargebacks and PayPal Disputes
Process bulk returns, cash refunds, store credit refunds, and exchanges on Loop bi-weekly.

Customer Service & Social Media Manager at CURLMIX (Beauty & Hair Care for curly women and men)

Manage Meta Business Suite inbox daily to ensure all comments and direct messages from customers are replied in a timely manner.
Create templates and comment guides to ensure brand Upgrade to see actual inforaction is consistent.
Monitor negative comments left by customers on Facebook ads and posts and reach out to directly address their concerns or issues to offer the best possible solution.
Report Daily Trends to the manager at the end of the day.

Sales & Customer Service Representative at WELHAM AND CO (custom portraits for home, weddings, anniversary. Etc)

Manage daily email, SMS, and live chat support to customers using Zendesk and crafting solutions depending on customer issues.
Manage Meta Business Suite and TikTok inbox daily to ensure all comments and direct messages from customers are replied in a timely manner.
Handle cancellations, refunds, account updates, and shipping information for customers.
Liaise with the design team for faster progress in orders and ensure quality assurance for the artwork before printing and shipping.