Customer Service Associate | Phone and Email Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 30th, 2024 (4 days ago)

Member Since

August 23rd, 2022

Profile Description

Food and Beverage Server for 1year. Front Office Associate for 2years and 6months. Customer Service Associate for 1year and 4months.

 When I was a Front Office Associate these were my duties:
- Answered phone calls
- Booked facilities
- Handled cashiering duties
- Addressed guest concerns and inquiries about the country club
- Distributed mail to specific recipients per department
- Managed consignment accounts in the Club Shop
- Sent updates and replied to messages froUpgrade to see actual infombers on the company phone
- Checked and replied to emails from suppliers

And when I was a Customer Service Associate these were my duties: 
- Utilized strong attention to detail in handling tickets as a Customer Service        Associate
- Ensured meticulous examination of ticket details to detect duplicate accounts and validate withdrawal/refund requests
- Investigated geo-spoofing accounts and took appropriate actions
- Responded to emails promptly and efficiently
- Demonstrated quick problem-solving skills in resolving tickets within Zendesk platform
 
??????? Soft Skills
- Good command of the English Language
- Problem Solving Skills 
- Excellent Interpersonal Skills
- Courteous
- Excellent Organizational Skills
- Positive work ethics
- Versatile
- Can work well with or without pressure
- Detail-oriented
- Resourceful

???? Software that I've used
- Zendesk
- Freshdesk
- Micros POS
- IFCA
- Microsoft Outlook
- Slack
- Microsoft Teams
- Microsoft Office (Word, Excel, and Powerpoint)
- Google Drive
- Google Sheets
- General knowledge of Canva

You can send me a message. I am available any time!