Lester

Workforce Management Specialist · Operations & Reporting · AI-Enabled Producti

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Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelors degree

Last Active

June 6th, 2026 (2 days ago)

Member Since

September 26th, 2015

Profile Description

With over a decade of hands-on experience in Workforce Management, I don’t just know the WFM process—I’ve lived it. From forecasting and scheduling to client onboarding and real-time monitoring, I’ve handled 500–1000+ FTEs across industries like telecom and healthcare.
Whether you need someone to build a schedule from scratch, optimize a broken process, or interface directly with stakeholders—I’ve done it. And I’ve done it without needing micromanagement. Just hand me the problem, and I’ll deliver solutions.
-What sets me apart?
- Proactive problem solver: I spot the fire before it starts.
-Client whisperer: I bridge gaps between ops and leadership.
-Tools master: IEX, NICE, Verint, Datanitiv, SharePoint, Google Suite, MS Excel (advanced), Adobe Suite, Capcut and more.
-AI-integrated: I speed up workflows while maintaining precision.
-Also: I’m a seasoned video editor and content creator who can develop creative content (with AI enhancements) when needed—because sometimes WFM needs a little wow.
-Open to freelance, part-time, or full-time opportunities. No fluff. Just clear results.