Yna
Call Center - Team Leader/Customer Service Associate
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Associates degree
Last Active
July 13th, 2026 (3 days ago)
Member Since
August 18th, 2022
Profile Description
Customer Service
Representative/ Team Leader | CONCENTRIX:
IRON MOUNTAIN | YOOX
January 2014 - April 2024
Iron Mountain
Process
Accept calls via Avaya
Admin Tasks - reporting/creating presentations/attend weekly Calibration session/Program Mastery/Coaching and Triad
Sessions/Conducts Deep Dive Analysis for negative survey returns.
Yoox
Process
Received calls using Vonage phone system.
Trusted Advisor | TELEPERFORMANCE: AT&T PREPAID
April 2012 - December 2013
Assist customers with account and device set-up/general product queries
Basic device trouble shooting/billing and payment concerns
Top Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Office and Administration » Email Management
Experience: 5 - 10 years
Other Skills
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cavite, Trece Martires
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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