Paolyne

VoIP Technical Support Specialist | NOC Monitoring

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Overview

Looking for full-time work (8 hours/day)

at $6.15/hour ($1,184.00/month)

Bachelor's degree

Last Active

June 24th, 2026 (2 days ago)

Member Since

August 17th, 2022

Profile Description

Experienced VoIP Technical Support Specialist with over 15 years of experience in telecom, NOC operations, and technical customer support. Skilled in troubleshooting VoIP systems, SIP connectivity, call routing, and network-related issues in fast-paced environments.

Previously supported enterprise VoIP solutions at RingCentral, providing escalation support, technical guidance to agents, and resolving complex customer issues. I also have experience in network monitoring, incident investigation, and maintaining knowledge base documentation to improve troubleshooting efficiency.

I am known for strong problem-solving skills, clear communication, and the ability to work independently in remote environments. I am reliable, detail-oriented, and committed to delivering high-quality technical support and excellent customer experience.

I am currently looking for a long-term remote position where I can contribute my VoIP, telecom, and technical support expertise to help businesses maintain reliable communication systems.