Operations&Project, PayrollAccounting Manager, STR Analyst

Overview

Looking for part-time work (4 hours/day)

at $11.36/hour ($1,000.00/month)

Associates degree

Last Active

April 27th, 2024 (7 days ago)

Member Since

August 16th, 2022

Profile Description

Skilled virtual assistant with a background on Project Management, Data Analysis, Task Completion, Time Management and Operations Management and Support. Has a background for 8 Years and more with a BPO industry handling Quality Specialists and ProceExperienceFocal Point Virtual Assistant GroupProject Manager Mar 2023 - Present• Monitor the day-to-day financial operations within the company (payroll, invoicing, and other transactions)
• Prepare monthly and quarterly management reporting
• Participate in strategic data analysis, research, and modeling for senior company leadership • Support project analysis, validation of plans, and ad-hoc requests• Manage the company's financial accounting, monitoring, and reporting systems
• Ensure compliance with accounting policies and regulatory requirements
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustmenOptum Global SolutionsQuality Supervisor and Operations Manager  Sep 2014 - Mar 2023Detail-oriented Quality Supervisor with 8 years of experience in successful program development for Quality. Known for promoting positive professional relationships and providing exemplary customer service. Skilled in time management and team coordination.• Established system related, process related and practices to meet business quality standards. • Developed monthly reports showing performance and improvements.
• Lead the evaluations for Quality, NPS and Handling time for performance improvement, identified opportunities and implemented changes to facilitate better outcomes.• Monitored activities and supporting systems in Quality and NPS to check customer experience with all process related and regulatory requirements
• Served as point of contact for individuals seeking Quality and NPS Action Items and worked to improve customer experience and process and system issues.• Supervised and directed Quality Analysts through effective mentoring, coaching and work delegation.