Client Services and Content Moderation Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 2nd, 2024 (18 days ago)

Member Since

August 9th, 2022

Profile Description

With a proven track record in client services, content moderation, and technical support, I bring a unique blend of skills and expertise to every project. Throughout my career, I have honed my abilities to provide exceptional support and assistance to clients across various industries.

As a Client Services Associate, I excelled in assisting sellers with concerns related to Facebook and Instagram Marketplace, navigating commerce restrictions, and resolving ongoing cases with efficiency and professionalism. My ability to quickly identify and troubleshoot issues enabled me to achieve first-time resolution, earning a reputation for reliability and effectiveness.

During my tenure as a Content Moderation Specialist, I meticulously maintained clients' cryptocurrency transactions, profile access, and payment concerns. As a subject matter expert (SME) for cryptocurrency wallet transactions, I played a pivotal role in ensuring seamless operations and addressing customer concerns promptly.

Additionally, my experience as an Associate Software Engineer equipped me with strong problem-solving skills and attention to detail. I was responsible for updating supply chain programs and facilitating program testing to identify and rectify bugs and errors, contributing to the overall efficiency of the system.

In previous roles, I provided technical support for customers, retained clients through competitive pricing and superior service, and demonstrated leadership as an Assistant Team Lead.

With a focus on delivering exceptional customer experiences, leveraging technical expertise, and fostering positive relationships, I am committed to exceeding expectations and driving success in every endeavor. As a dedicated and versatile professional, I am eager to contribute my skills and knowledge.