Customer Service Representative and Sales Development Representative/Appointment

Overview

Looking for part-time work (4 hours/day)

at $5.82/hour ($560.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 25th, 2026 (yesterday)

Member Since

August 9th, 2022

Profile Description

I am a dedicated customer service professional with over five years of experience in billing support, troubleshooting, sales assistance, and handling high-volume customer inquiries across phone, email, and chat. I thrive in fast-paced and remote environments, delivering empathetic, accurate, and solution-focused support.

With two years of remote email and chat support experience for a major Australian fashion retailer, I developed strong skills in managing order concerns, refunds, exchanges, product inquiries, and coordinating with warehouse and logistics teams. I’m highly experienced in written communication and confident in delivering brand-aligned, customer-centered messaging.

Most recently, I worked as an Appointment Setter, where I engaged warm and cold leads, qualified prospects, booked appointments, and maintained CRM records. I’m comfortable using dialers such as GoTo, RingCentral, and Talkroute, and support tools including Freshdesk, Freshchat, Google Workspace, Zoom, Slack, WhatsApp, Calendly, and company-owned CRMs and billing systems.

I am proactive, reliable, and adaptable—committed to helping customers, supporting teams, and contributing to smooth and efficient operations. I’m always open to new opportunities where I can apply my expertise in customer support, communication, and remote service.