Helpdesk Support Specialist

Overview

Looking for part-time work (4 hours/day)

at $9.30/hour ($896.00/month)

Bachelors degree

Last Active

July 1st, 2026 (12 days ago)

Member Since

August 8th, 2022

Profile Description

Key Technical Competencies:
Domain & Registrar Operations
• Domain Lifecycle Management (registration, renewal, transfer, redemption, deletion)
• Drop Auctions & Expired Domain Processing
• DNS Configuration & Troubleshooting (A, MX, CNAME, TXT records, nameservers)
• EPP Code Management & Domain Transfers
• Registry Compliance (including AU registry processes)
• Domain Verification (Microsoft 365 and other third-party services)
• KYC Verification & Account Validation
• Billing Monitoring & Overdue Invoice Follow-ups
• Fraud Flag Coordination & Account Review

IT Service Management & Support
• Incident & Service Management
• Major Incident Reporting (MIR)
• Root Cause Analysis (RCA)
• Escalation Handling & Backlog Management
• SLA & KPI Monitoring
• Quality Assurance Auditing & Deep-Dive Analysis

Systems & Infrastructure Support
• Identity & Access Management (Active Directory – On-Premises)
• Exchange & Exchange Online Administration
• Microsoft Intune (Mobility Support)
• System Center / Software Configuration Management
• Citrix Receiver & Citrix Workspace
• General Application Support (L1–L2)

Industry-Specific Systems
• Track & Trace Systems (Logistics – Europe Market)
• Movilizer Cloud Support

Key Personal Competencies:
• Strong written and verbal communication skills
• Customer-focused and service-oriented mindset
• Analytical thinker with strong problem-solving ability
• Detail-oriented with strong commitment to accuracy and quality
• Process-driven and compliance-oriented
• Adaptable, flexible, and highly trainable
• Collaborative team player with mentoring and coaching experience (KCS)
• Effective in handling escalations and high-pressure situations