Client Care and Systems Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

AB Economics

Last Active

May 13th, 2024 (yesterday)

Member Since

September 13th, 2015

Profile Description

In my current role as a Client Care and Systems Specialist at Kathleen Metcalf, I havedeveloped strong skills in operations and systems management, executive assistance, and client care. I manage executive calendars, prepare call lists for prospecting, and assist in developing new systems to streamline business operations. Additionally, I maintain storage in Dropbox and Google Drive, manage databases in Contactually and Mailchimp, and coordinate client testimonials and surveys.
Prior to this, I worked as a Project Manager at Dot CoUpgrade to see actual infodia, where I reported analysis on sales, managed zap automation in Zapier, and reviewed monthly reports with the sales team in Asana. I also collaborated with the CEO and Admin to improve training documents and procedures and handled inbound calls and requests for demos from third-party contractors.
My experience at Together Light, Inc. as an Administrative Supervisor further developed my skills in monitoring staff performance, handling customer service concerns, and supporting sales on different services. I also contributed to the website and social media, created and published member testimonials via WordPress, and managed text message responses of members in Zendesk.
My experience in technical support at Sykes Asia, Inc. provided me with a solidfoundation in troubleshooting and customer service. As a Customer ServiceRepresentative, I provided technical support for Verizon Cable and Voice Services,handled provisioning for the installation of cable services, and coordinated with LocalExchange Carriers to ensure proper installation. I also contributed to preparing andoutlining manual procedures for the installation of services from Competitive LECs,demonstrating my ability to adapt to new technologies and processes.
My technical skills include proficiency in Microsoft Office, Excel, GSuite, and databasemanagement tools such as Contactually and Mailchimp. I am adaptable, with a strongability to manage multiple projects simultaneously, and possess excellentcommunication and problem-solving skills.
I am eager to bring my expertise to your team. I am confident that my skills inmulti-project management, strong customer service, and proficiency in various software tools make me a valuable asset to your organization.