Tools Expertise Proficient
• Zendesk
• Shopify Admin Tools
• PowerBi
• Slack
• Mode Reporting
• GSuite (Gmail, Gsheet, Google Doc/Form)
• Gchat/Gmeet
• Zoom
Communication Proficient
• Verbal/Non-Verbal during Tea
Coaching Agents for Development Proficient
• Root cause and Performance Analysis using relevant performance data
• Create customized performance Improvement plans for agents
• Deliver behavioral coaching/feedback for performance improvement
* Drive KPI goals achievement (meet or exceed expectations) individually and as a team
Merchant Success Management Proficient
• Offer Business coaching to Store owners
• Basic App integration through simple coding
* Website layout and theme integration
• Manage products/orders/inventory/POS and Shopify Payment setup
• Analyze business performance through Shopify Reports to provide business coaching.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.