I have more than 11 years of Customer Service in the BPO industry. Handled multiple accounts. Technical support for phone TV and internet (Timewarnercable and Comcast). Provide excellent customer service in a timely manner. Bill disputes/payment. Upgrade account and upsell new products. Was also part of the support team in preparation for production. Also take supervisory calls if needed by customers. Recent job was Cold calling, talking to potential leads and set up appointment with company specialist.
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