Virtual Assistant/ Customer Service Representative

Since 2014, I've been immersed in the BPO industry, consistently achieving a 90% client satisfaction rate by adeptly handling complex customer concerns, resolving policy disputes, and efficiently processing claims on a daily basis. Through effective workflow management, I've significantly reduced customer inquiries. Furthermore, I earned a promotion to the Resource Team within my second year at the company.

Achieved a 90% client satisfaction rate by effectively resolving intricate customer issues, managing policy disputes, and processing claims daily with streamlined workflow techniques, leading to a notable decrease in customer inquiries. Earned a promotion to the Resource Team within my second year at the company.

Since 2014, I've been immersed in the BPO industry, consistently managing customer information, updates, and concerns across multiple accounts. In each role, data entry has been crucial, ensuring the accuracy of client details and reports, particularly in billing and handling complaints.