Complain/t Champ, Hospitality & Booking Wizard, Airbnb, STR

Overview

Looking for full-time work (12 hours/day)

at $7.00/hour ($1,848.00/month)

Bachelors degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

August 1st, 2022

Profile Description

**Result Driven**

**MY AREA OF EXPERTY**

> Data Entry
> Team Management
> Dynamic pricing strategy
> Market research
> CRM management
> Account management 
> Occupancy management
> Listing optimisation
> Writing Email Template (creative, catchy & professional)
> Calendar and Email Management 
> Organizing files, folders, and e-mails
> Process customer questions in emails, chat, text or phone
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WHY SHOULD YOU HIRE ME? 

> 10 years customer Service Support
> 7 years Team Leader (handling 21 teaUpgrade to see actual infombers) (4 years as Complaint TL and 3       years in Operations)
> 3 years short- and long-term rental specialist
> 3 years Customer support for Commercial Cleaning Company 
> 2 years Executive Virtual Assistant 
> 2 years Social Media Manager
> 1 year Hiring/Recruitment Manager
> Changing the process of work according to your need if any issue arrives with the       ongoing system
> Guaranteed on-time delivery of Projects
> Multi-tasking ability and experience with working as a team
> Available for as many hours / Times zones needed to finish the tasks accurately 
> Writing Speed 55 WPM with 98.2 curacy
> Tech savvy? Fast learner
> Has "can do" attitude? Detail oriented
> Can work independently with minimal supervision
> Can work under pressure 
> Complaint resolution champion
> Fast learner and trainable for new learning and additional experience
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TOOLS USED:

> Microsoft office (Excel, word, power point) 
> Google suite (spreadsheet, docs, mail, meet, voice) 
> CRMs (SAP, Eviivo, Bookingkoala, Pricelabs, Workiz, Happyhouse, Upgrade to see actual info,              HubSpot)
> Quality Monitoring (Verint)
> Payment (Stripe, PayPal, Bookingkoala)
> Call and text (Textmagic, Circleloop, google voice, Openphone, GoTo, Gohighlevel)
> File Storage (Dropbox)
> Communication/Task (Zoom, slack, skype, Telegram, WhatsApp, Microsoft Teams,       FB messenger, Outlook, Gohighlevel, Jira, HelpScout, Yelp)? Social media (Facebook,     Instagram, LinkedIn. Tiktok)
> Property and rental (Airbnb, Upgrade to see actual info, TripAdvisor, Google Rental, VRBO,               Expedia, Upgrade to see actual info, Agoda )
> Amazon work space
> Upgrade to see actual info
> City Inventories

Thank you for reading!

If you think I might be the right fit for your project, please reach out to me so we can talk more! I am available always on up-work for any query and working with you would be a great pleasure :).

Cheers!

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