Administrative Assistant / Customer Service/Recruiter

With over 9 years of experience in customer support, I have successfully navigated diverse roles across industries such as telecommunications, food delivery apps, ride-hailing services, money-transfer business, radio satellite, and medical logistics. My proficiency lies in effective communication, adept explanation, and consistently delivering stellar customer satisfaction. I am knowledgeable in phone, chat, and email communication, ensuring a seamless customer experience across various sectors. Throughout my career, I have honed my skills to excel in dynamic environments, facilitating clear and concise customer interactions.

For over 9 months as a Training coordinator, This experience has provided me with in-depth expertise in event management, with a specific emphasis on data entry and management. I played a crucial role in overseeing the meticulous data entry processes for the onboarding of over 500 new hires across two sites. Additionally, I managed attendance records for trainers and trainees, ensuring accuracy and efficiency in data-related tasks. My responsibilities also extended to facilitating and extracting detailed reports, highlighting my proficiency in data-focused operations. This experience underscores my ability to adapt quickly and excel in a fast-paced environment

During my tenure in the call center, I have undertaken various roles, including serving as a Product Trainer and Training Coordinator. This experience has equipped me with comprehensive knowledge in event management, data entry, and data management, overseeing the onboarding of over 500 new hires across two sites, and team management of 20 to 30 new hires. In addition to coordinating training sessions, I efficiently managed the Training Director's schedule and facilitated meetings. Moreover, my diverse responsibilities extended to training new individuals, demonstrating my ability to adapt and learn in a fast-paced environment.