Detail-oriented and customer-focused professional with 4+ years of experience in web hosting support, order taking, and contact center operations. Skilled in troubleshooting, data entry, and handling customer inquiries across multiple channels (phone,
- Web Hosting Support (2 yrs): Experienced in website and
- Order Taking & Customer Relations (2 yrs): Assisted customers with orders and billing, account creation, upselling new products, and performing cold calls for order follow-ups.
- Contact Center Support (2 months): Handled student appointment scheduling, managed online inquiries via cold calling, and responded to
Core Skills:
* Website &
* Customer service & order processing
* Data entry & encoding
* Cold calling & upselling
* Appointment scheduling
* CRM, Genesys Cloud, and C4C
A fast learner and team player with strong communication skills, committed to delivering excellent service and efficient solutions.
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