Current Employment Status:
Hired Full Time on Apr 11, 2022

1dfbdd ce89 04f09c84009e88920

Quality Assurance, Customer Service and Technical Support Expert

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EXPECTED SALARY
Php 45,000.00/month
( $843 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.87 USD/hr )
EXPERIENCE OVERVIEW
15 Years in the Business Process Outsourcing Industry
BASIC INFORMATION
Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:
45
Gender:
Male
Location:
Pasig City, Metro Manila
Tests Taken:
IQ
Score:  135

DISC
Dominance:43%
Influence:28%
Steadiness:24%
Compliance:5%

English
 C2(Advanced/Mastery)
Last Active:
January 24th, 2023 (5 days ago)
Member Since:
September 5th, 2015
SKILL SUMMARY


I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 14 years already and I believe that with the job description mentioned in this job posting, we are required to speak with customers from the United States as well as customers from different countries outside from where they call home.

And with that mentioned I have been doing this for 14 years now and have been very successful in doing so. I had numerous commendations during my stay in this job as well as I have been promoted 3 times to an Accent and Conversational English Supervisor as well as to a Quality Assurance Supervisor because of hard work and excellence in what I do. I have also worked as a Project Manager for an online shopping company which would make me qualified for the position I am applying for.

We have been communicating with our valued customers/clients through modes of communication like voice/phone, emails as well as chat. I also have experiences in ticketing systems like Zendesk and Kayako, tools such as Infusionsoft and Podio and I have demonstrated proficiency in using these software at work. I have worked with top Fortune companies like Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst) and QWEST Broadband Support (As a Quality Analyst).

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Speaking
  • Tutoring Teaching
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 14 years already and I believe that with the job description mentioned in this job posting, we are required to speak with customers from the United States as well as customers from different countries outside from where they call home. 

And with that mentioned I have been doing this for 14 years now and have been very successful in doing so. I had numerous commendations during my stay in this job as well as I have been promoted 3 times to an Accent and Conversational English Supervisor as well as to a Quality Assurance Supervisor because of hard work and excellence in what I do. I have also worked as a Project Manager for an online shopping company which would make me qualified for the position I am applying for.

 We have been communicating with our valued customers/clients through modes of communication like voice/phone, emails as well as chat. I also have experiences in ticketing systems like Zendesk and Kayako, tools such as Infusionsoft and Podio
 and I have demonstrated proficiency in using these software in work. I have worked with top Fortune companies like Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst), and QWEST Broadband Support (As a Quality Analyst).

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant

English
EXPERIENCE

I have worked as an Accent and Conversational English Supervisor/Coach for almost 2 years for a well known Business Process Outsourcing company.

SKILL RATING
  • Speaking
  • Tutoring Teaching

Customer Service & Admin Support
EXPERIENCE

I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 14 years already and I believe that with the job description mentioned in this job posting, we are required to speak with customers from the United States as well as customers from different countries outside from where they call home. 

And with that mentioned I have been doing this for 14 years now and have been very successful in doing so. I had numerous commendations during my stay in this job as well as I have been promoted 3 times to an Accent and Conversational English Supervisor as well as to a Quality Assurance Supervisor because of hard work and excellence in what I do. I have also worked as a Project Manager for an online shopping company which would make me qualified for the position I am applying for.

 We have been communicating with our valued customers/clients through modes of communication like voice/phone, emails as well as chat. I also have experiences in ticketing systems like Zendesk and Kayako, tools such as Infusionsoft and Podio
 and I have demonstrated proficiency in using these software in work. I have worked with top Fortune companies like Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst), and QWEST Broadband Support (As a Quality Analyst).

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 14 years already and I believe that with the job description mentioned in this job posting, we are required to speak with customers from the United States as well as customers from different countries outside from where they call home. 

And with that mentioned I have been doing this for 8 years now and have been very successful in doing so. I had numerous commendations during my stay in this job as well as I have been promoted 3 times to an Accent and Conversational English Supervisor as well as to a Quality Assurance Supervisor because of hard work and excellence in what I do. I have also worked as a Project Manager for an online shopping company which would make me qualified for the position I am applying for.

 We have been communicating with our valued customers/clients through modes of communication like voice/phone, emails as well as chat. I also have experiences in ticketing systems like Zendesk and Kayako, tools such as Infusionsoft and Podio
 and I have demonstrated proficiency in using these software in work. I have worked with top Fortune companies like Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst), and QWEST Broadband Support (As a Quality Analyst).

SKILL RATING
  • Other Project Management

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