Overview
Looking for part-time work (4 hours/day)
at $2.40/hour ($211.20/month)
High school diploma
Last Active
September 13th, 2024 (49 days ago)
Member Since
July 27th, 2022
Profile Description
I have worked in the BPO industry for the past
10 years. I started as a customer care specialist for
channels and eventually became a supervisor of a team handling phone calls and
email
I also have extensive experience as a
specialist in workforce management. I was involved in capacity planning,
generating of schedules, implementation, and monitoring
line adherence, performance analysis, and
historical data review.
I was also part of a system and tools team
which extend support and admin for tools, programs, and applications used by
agents in carrying out their tasks.
Outside the BPO industry, I was a leader and
manager of service companies providing, security and facility maintenance.
Experience has taught me how to build strong
relationships with all departments in an organization. I have the ability to
work within a team as well as cross-team. I can work with colleagues and
teammates to resolve concerns and implement proactive measures. I can also work
with developmental groups to implement design and functional enhancements.
Top Skills
Customer Support » Phone Support
Office and Administration » Microsoft Excel
Customer Support » Phone Support » English Speaking
Other Skills
Marketing » Content Creation » Technical Writing
Professional Services » Architectural Services
Design » Adobe » Illustrator
Customer Support » Email Support
Marketing » Copywriting
E-Commerce » Inventory Management » Quality Control
Professional Services » Management Services » Inventory Management
Design » 3D Design » 3D autocad
Customer Support
Office and Administration » Data Entry
Office and Administration » Email Management
Accounting » Investment Accounting » Strategic Planning
Basic Information
- Age
- 53
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 129
- DISC
- Dominance: 32
- Influence: 40
- Steadiness: 24
- Compliance: 5
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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