Overview
Looking for full-time work (8 hours/day)
at $2.83/hour ($545.44/month)
High school diploma
Last Active
June 29th, 2026 (12 days ago)
Member Since
July 25th, 2022
Profile Description
PROFESSIONAL SUMMARY
Detail-oriented and dependable professional with 3+ years of experience in quality assurance, customer service, and administrative support. Skilled in data analysis, documentation, problem-solving, and maintaining accurate records. Currently transitioning into a Dental Virtual Assistant (Back Office) role with foundational knowledge of dental billing, insurance verification, claims processing, and Open Dental. Fast learner with strong organizational and communication skills.
PROFESSIONAL EXPERIENCE
Fibrant Telecommunications (2025 – Present)
*Office Assistant / System Handler
-Managed GPS tracking and H3C user accounts.
-Maintained records and generated daily reports.
-Provided administrative and system support.
Teleperformance (2022 – 2024)
*Quality Assurance Analyst
-Conducted quality audits and evaluated agent performance.
-Analyzed data and identified improvement opportunities.
-Provided coaching to improve service quality.
*Customer Service Representative (Voice & Chat)
-Handled customer inquiries via phone and chat.
-Processed orders, payments, refunds, and account updates.
-Resolved customer issues and maintained accurate documentation.
Top Skills
Customer Support » Chat Support
Experience: 6 months - 1 year
Provided right solution and satisfaction to the customer.
Office and Administration » Data Entry
Experience: Less than 6 months
Customer Support » Customer Service
Experience: 1 - 2 years
Answer incoming calls
Office and Administration » Quality Assurance
Experience: Less than 6 months
Perform quality assurance audits
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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Judy Bass
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