General Virtual Assistant / E-commerce Specialist

Served as an Amazon Virtual Assistant specializing in data-driven product research. I utilized tools like Helium 10, Jungle Scout, and Keepa to identify high-potential leads and analyze market competition. A key part of my role involved using Google Sheets to organize research data, track competitor pricing, and calculate potential profit margins. I created detailed sourcing reports to evaluate supplier viability and monitor product trends. By maintaining organized spreadsheets and using advanced research tools, I helped streamline the product selection process and provided actionable insights to improve store profitability.

Worked as a Shopify Virtual Assistant, I handled daily store operations and product management. I conducted product research to identify trending items and created clean, SEO-friendly listings to improve search visibility. My responsibilities included designing product images using Canva and managing store data through Google Sheets. I also handled order fulfillment, inventory tracking, and customer inquiries to ensure the business ran smoothly. By focusing on accuracy and organization, I helped maintain a professional online presence and supported the overall growth and efficiency of the Shopify store.

As a general virtual assistant, I provide dedicated administrative and operational support to help business owners stay organized and productive. I manage a wide range of daily tasks, including email filtering, calendar scheduling, and data entry using Google Sheets and Microsoft Excel. I also handle basic social media management, content scheduling, and customer support to ensure a professional brand image. By streamlining workflows and maintaining clear communication, I allow my clients to focus on their core business goals. I am committed to delivering high-quality work with a strong attention to detail, helping every project run smoothly and efficiently.

I lead a customer support team in the food service industry to ensure we deliver excellent service and maintain high standards. My role involves supervising daily operations, handling complex customer issues, and training new staff members to follow company protocols. I monitor team performance to ensure all orders and inquiries are handled accurately and on time. By coordinating between the kitchen and the support staff, I help maintain a smooth workflow during busy hours. I am dedicated to motivating my team, improving our service quality, and ensuring every customer is satisfied. My focus is on clear leadership, efficient problem-solving, and professional communication.