1. Manage KPIs and Metrics with the goal of increasing overall customer satisfaction with products and services
2. Analyze data to find patterns and meaning on information
3. Account/Project management, providing timely assistance and/or guidance to resolve issues
4. Proactively identifies risks or process gaps, ensuring that mitigation plans are in place, working to resolve or escalate issues in a timely manner
5. An advocate for continuous improvement, identifying opportunities and efficiencies as Data Analyst.
6. Handles creation/validation of inspection and audit reports.
7. Handles technical inquiries directly with clients based on Hongkong, China, United States, United Kingdom
8. Handles documentation such as standard operations procedures (SOP), checklists, etc..
9. Handles Manpower estimation and arrangement.
10. Handles claim investigations and develop preventive measures to avoid similar claims.
I have done inventory management for a few months in a Golden Dragon shipyard company.
I have 2 years of customer and email support in a 3rd party inspection company.
I have 4 years experience on project management in a 3rd party inspection company focusing on softgoods and hardgoods defect reduction and improvement.
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