Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.70/hour ($1,355.20/month)

Bachelors degree

Last Active

May 7th, 2024 (14 days ago)

Member Since

July 21st, 2022

Profile Description

A team player and a data-driven analyst with 5+ years of shared services workforce management experience within US clients. Extensive knowledge in intraday, scheduling, capacity planning and forecasting methods. Experience in freelancing for virtual assistance and support roles. Able to provide marketing strategies and campaigns.

Company Confidential | Upwork | Mar 2022 – Jun 2022
Supervisor – Support Center (Call Center Department)
-Handled the support center for a facial care service in the US
-Creating marketing visuals in Canva
-Running strategic marketing campaigns per season in Frederick and blasting thru client’s email
-Answering overflow calls, doing outbound for de-escalation, sending SMS reminders for appointments using Dialpad
-Managing Zendesk tickets for HR, Operations, Shipments, Orders, Booked Appointments etc.
-Updating necessary reports like cancelled appointments, survey results, callback lists etc.
-Creating SOPs in place for processes and company guidelines
-Providing necessary trainings for new hires and up-trainings for tenured agents