Logistics Coordinator & Dispatcher | Account Manager 

Freight Operations Coordinator | Champ Transit August 2023 - August 2024 Responsibilities: ✔ Organized and updated tasks on a weekly basis for client setup. ✔ Maintained and updated a master spreadsheet with completed loads for the week. ✔ Ensured all necessary documents (PODs, BOLs) were received and processed correctly. ✔ Provided accurate tracking and reporting of activities. ✔ Prepared and issued invoices for completed loads, ensuring accuracy and timely billing.

Customer Service Officer | Ship2anyhere.com.au (S2A) August 2023 - September 2023 Zendesk Ticket Monitoring Responsibilities: ✔ Assigned tickets to the appropriate teams or individuals. ✔ Prioritized tickets based on urgency. ✔ Monitored open tickets and followed up as needed. ✔ Maintained prompt communication within SLAs. ✔ Escalated complex or unresolved tickets. ✔ Identified patterns and recurring issues. ✔ Kept clear and professional communication with customers. ✔ Accurately recorded all actions in Zendesk. ✔ Proposed enhancements to the ticket management process.

Dispatch Manager | BxT Logistics LLC dba BxT Dispatching July 2024 - August 2024 As a working manager with a cap of 15 hours per week, I efficiently managed three dispatchers assigned to different shifts. Despite the limited hours, my dedication allowed me to accomplish the following: ✔ Created the workflow for carrier outreach ✔ Developed the dispatching packet ✔ Crafted the dispatching cold calling pitch and notes ✔ Screened and hired reliable dispatchers ✔ Established the carrier onboarding process ✔ Successfully onboarded a carrier after several follow-ups