Seasoned Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $13.20/hour ($2,323.20/month)

Bachelors degree

Last Active

May 23rd, 2024 (24 days ago)

Member Since

July 19th, 2022

Profile Description

Though I'm a recent addition to this platform, my professional journey spans years in the Customer Service Industry. I've honed my skills by assisting residential and business accounts in the US, Canada, and Australia, specializing in tier 2 customer support, collections, data entry, and research.

My experience extends across esteemed companies in the banking, telecommunications, insurance, and publishing sectors, shaping me into an adept professional in customer interactions.

Self-motivation, dedication, organizational prowess, and a task-oriented mindset define my work ethic. I bring these qualities to enhance your phone/chat/email customer support teams. As a full-time freelancer, my schedule is flexible, aligning with your convenience for seamless collaboration.

Explore my profile for more details and let’s connect to elevate your business operations!

Customer Service Specialist / Manager
With over 10 years of experience in customer service across email, chat, and phone, I excel in:

Client and customer liaison
??Email handling and management
Processing cancellations, returns, replacements, and refunds
Warehouse and logistics communications
Payment processing (StorEdge, Upgrade to see actual info, Shopify, Quickbooks)
Process flow creation and implementation
Team leadership, including KPI/PIP creation, coaching, and follow-through

Debt Collection Expertise
Experienced in B2C and B2B debt collections, I specialize in:
Skip trace searches and verifications
Detailed research and presentation
Facilitating training and overseeing team operations
Process flow creation and implementation? Team leadership with KPI/PIP management

Virtual Assistant Functions
Skilled in various administrative tasks, I manage:<8efe80624d780eba0c6493ec45140364>Email handling and management
Order processing, revisions, cancellations, and fulfillment in e-commerce platforms
Logistics liaison
Detailed research and presentation
Process flow creation and team operations

Social Media Functions
Handling email and social media queries
Creating ad creatives using Canva? Social media postings, scheduling, and moderation

Experienced in Creating, Revising, Fulfilling, and Cancelling orders in:
* Shopify
* Amazon
* Walmart
* Best Buy
* Wayfair
* Houzz
* Hudson's Bay.

Ticketing System/ Productivity Platforms/ Phone Systems Familiar with:
ZenDesk Ticketing System
Gorgias
Tawk
Asana
Trello
Grasshopper
DialPad
Gmail
Slack

Warehouse platform:
Extensiv / 3PL

Experiences in:
Order Entry / Processing/ Edit / Order Fulfillment in Shopify and Reseller Sites
such as (Amazon, Walmart, Loblaws, Houzz)
Order creation/revision in 3PL
Update Product Details and Inventory in Shopify and Reseller Sites (Amazon, Walmart, Loblaws, Houzz)<8efe80624d780eba0c6493ec45140364>Email Support-Phone Support
Admin Support-Email Administration
Social Media Marketing
Manual Order fulfillment