Customer Support Specialist / Data Entry Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 14th, 2024 (15 days ago)

Member Since

July 18th, 2022

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, and I am an experienced professional with a strong background in customer support and data entry.  I have honed my skills in efficiently handling customer inquiries, resolving issues, and ensuring exceptional customer satisfaction. I have 3 years of experience working in customer support, where I have developed strong interpersonal and communication skills. My previous roles have allowed me to handle customer inquiries, resolve complaints, and provide exceptional customer service. I am adept at managing customer expectations, remaining calm under pressure, and finding effective solutions to meet their needs. I take pride in delivering a positive customer experience and maintaining high customer satisfaction levels.
Below are the companies and tasks I've had in my resume: 

1. Customer Service Representative: Zendesk Experience (Lyft Inc. Account) - 2 Years 
Main Tasks: 
-Approving and rejecting applications of aspiring drivers for Lyft. 
-Handling complaints of drivers and passengers about their ride experiences on the platform. 
-Assisted passengers and drivers in resolving the issues they encountered using the app. 
-Coordinated with other departments especially if it involves refunds. 

2. Chat Support Agent (tawk.to) - 1 Year 
Main Tasks: 
-Assisted customers' complaints and inquiries about products or services they ordered/subscribed. 
-Tracked, confirmed and updated customers' orders from different merchants. -Managed customer accounts by updating their personal information, addressed billing inquiries and managed subscriptions. 

Data Entry Experience: 
3. Senior Quality Assurance - Grocery/Retail Data: Present 
Main Tasks: 
-Checking entered data of Data Specialists follows the correct way of categorizing different grocery/retail items, -Inputting large volumes of data into the Google Sheets -Working closely with team leaders and managers to ensure daily/weekly/monthly output targets are met. -Provided team coaching sessions to the team regarding updates on the processes. 

With the experience that I have, I can say that I am the best fit for this role. Working in Customer Service is no easy feat. But working in tech and chat support and as a Senior QA, I have learned how to communicate with customers, address their concerns, offer resolutions to their problems, and make sure they are given the best customer service experience. 
Apart from that, I am still willing to learn more about customer service and I think I can get it best from your company if given the chance. Thank you for considering my application. I look forward to the possibility of contributing to the success of your company as a Customer Service Representative. 

Please feel free to contact me at your convenience to arrange an interview.