Erica
STR Virtual Assistant | Operations Coordinator | Former Airbnb Senior Case Manag
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.39/hour ($1,600.00/month)
Bachelors degree
Last Active
June 3rd, 2026 (10 days ago)
Member Since
July 17th, 2022
Profile Description
I am an experienced Short-Term Rental Operations Specialist and former Airbnb Senior Case Manager with a Bachelor of Science in Entrepreneurship. I offer a deep mastery of Airbnb policies, and high-stakes conflict resolution, alongside technical proficiency in tools like Breezeway, Hostaway, and Salesforce. My background spans managing property turnovers and guest communications to handling B2B collections and account reconciliation , ensuring a well-rounded approach to property management and back-office operations.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Resolved high-stakes, active reservation conflicts between Hosts and Guests via inbound, outbound calls and messaging with focus on fair outcomes. I have a deep understanding and have mastered the Airbnb policies, Superhost criteria and, Ground Rules for Home Hosts and Guests. I also helped the Hosts with their calendar management whenever it was needed.
Accounting » Accounts Receivable » Collection
Experience: 1 - 2 years
I managed inbound calls from business owners regarding their account status, collected repayments over the phone, and conducted thorough account reviews. Additionally, I provided invoice copies upon request and reinstated suspended accounts once customers fulfilled their obligations.
Office and Administration » Debt Collection
Experience: 2 - 5 years
Handled customers' inquiries and concerns by providing prompt and efficient assistance. This included processing their requests, such as rescheduling upcoming repayments through email, as well as applying repayments and posting payments to their accounts to ensure accurate and timely transactions.
Other Skills
Accounting » Accounts Reconciliations
Experience: 1 - 2 years
Customer Support
Experience: 2 - 5 years
Customer Support » Email Support
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Baliwag, Bulacan
- Tests Taken
- IQ
- Score: 92
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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