Virtual Assistant | Appointment Setter | Chat Moderator

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 27th, 2024 (12 days ago)

Member Since

July 16th, 2022

Profile Description

As a reliable and professional individual, I possess strong
communication skills, both oral and written, and I am detail-oriented,
organized, and goal-oriented. I am also a problem solver with excellent time
management skills and the ability to multitask effectively. Additionally, I am
a great listener and able to work efficiently under pressure. My adaptability
and eagerness to learn allow me to be a valuable asset to any team. I am a
versatile independent contractor with years of experience in various roles such
as Call support/Appointment Setter, Virtual Assistant, and Chat moderator.



APPOINTMENT SETTING / BUSINESS DEVELOPMENT REPRESENTATIVE

I possess excellent communication skills and have
a friendly and professional phone demeanor. I am proficient in handling objections and know how to build rapport with potential clients to ensure a
successful appointment-setting process. My attention to detail and accuracy allow me to ensure that all appointments are scheduled accurately, and my time management skills enable me to prioritize and manage my workload effectively. 

• Initiating phone calls to reach out to potential clients who have shown interest or meet specific criteria.
• Sending personalized emails to potential clients, following up on initial conversations, and nurturing relationships.
• Engaging with potential clients to determine their level of interest, budget, decision-making authority, and readiness to proceed.
• Coordinating with potential clients to find mutually suitable appointments, meeting dates, and times.
• Entering and updating relevant information in a Customer Relationship Management (CRM) system to track interactions, progress, and outcomes.
• Sending reminders and confirmations to both the potential client and internal teaUpgrade to see actual infombers regarding scheduled appointments.

CHAT MODERATOR

As a proactive Chat moderator, I play a vital role in guaranteeing a secure and captivating online environment for all users. My responsibilities include meticulously monitoring and moderating chat platforms, unwaveringly enforcing community guidelines, and tirelessly maintaining an atmosphere that is both positive and respectful. By leveraging my exceptional communication skills, unwavering attention to detail, and adeptness in handling even the most sensitive situations, I actively contribute to the company's resounding success.
• Monitor chats in real-time, ensuring compliance with community guidelines, terms of service, and applicable regulations.
• Maintain a professional and friendly tone while interacting with users addressing their concerns, and providing assistance as needed.
• Moderate and enforce the rules of the chat platform, including removing offensive or inappropriate content, managing spam, and handling user reports.
• Create and update documentation related to chat moderation policies, procedures, and best practices.

CALL CENTER EXPERIENCE JOBS

• Inbound
• Customer Service
• Problem Solver
• Data Entry
• Technical Assistant

CUSTOMER SERVICE EXPERIENCE

• Answered 250 (avg.) calls per day exceeding
quota by 15%.
• Provide prompt customer support with a
professional, friendly, and patient attitude.
• Completed customer insight reports and input
over 12,000 units of sensitive data.
• Received a 5-star customer satisfaction rating
through voice, chat, and email communications.
• Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions.
• Politely addressed any customers’ complaints,
escalating to management when necessary. 

TEAM LEADER EXPERIENCE

• Monitoring sales from time to time.
• Scheduling events to promote the products.
• Giving schedules to baggers, cashiers, and
merchandisers.
• Supervised a team of 10 members. 
• Regularly conducted individual assessments and
facilitated 1-on-1 training sessions to improve performance metrics.

ASSISTANT AND SECRETARY EXPERIENCE

• Scheduling, rescheduling, and canceling
appointments.
• Answering the phone if there is an inquiry.
• Completing billing records.

ONLINE SELLER EXPERIENCE

• Keeping track of daily transactions and the flow
of the products by using Excel.
• Sending invoices one at a time to customers.
• Maintained a consistent social media feed
through Facebook posts, boosting followers to 2,144 in less than a year.

PROFESSIONAL SKILLS
• Microsoft Office 365
• Google Workspace
• Basic Knowledge of Photoshop
• Taking minutes of the meeting
• Email Management
• Travel Management
• Technical Learnings
• Computer Literacy
• Basic WordPress Design
• Proficient in Google Workspace
• Experienced editing apps like Canva
• CRM Tools

KEY SKILLS

• Good communication skills either oral or written 
• Reliable and professional
• Detail Oriented
• Organized
• Time Management
• Goal Oriented
• Problem Solver
• Multi-Tasking skills
• Effective Listening
• Speed and efficiency
• Can work well under pressure
• Adaptable

I am excited to bring my skills and experience to
your team and contribute to your success. If you have any questions, please feel free to contact me. Upgrade to see actual info