Executive Virtual Assistant/ Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (22 days ago)

Member Since

July 16th, 2022

Profile Description

Has a wide experience
in Customer Service, working on this field for straight 3-years and I was able
to be awarded as an excellent customer associate, Handled phone calls, emails,
outbound and inbound calls as well as non-voice customer service. Knowledgeable
in process about resolving technical issues, I also have a handful of
techniques to solve customer's concern. I am also willing to undergo training
for specific processes following the customer service work flow that is needed
to be applied on the specific job. Has a wide vocabulary which is essential for
communication in the field and also a people person that can deliver quality
customer experience. Please see experiences below:
 
JCSN
Corporation, 29th floor, Joy Nostalg, ADB Ave. Topaz Rd.
Ortigas, Pasig City (February 2023-Present)
<!--[if !supportLists]-->·       <!--[endif]-->Working with Australian client
(Greenstaff Homecare)
<!--[if !supportLists]-->·       <!--[endif]-->Care Coordinator
<!--[if !supportLists]-->·       <!--[endif]-->Bookings and recruitment
<!--[if !supportLists]-->·       <!--[endif]-->Client file processing for People with
Disability
<!--[if !supportLists]-->·       <!--[endif]-->Outbound calls for document compliance
<!--[if !supportLists]-->·       <!--[endif]-->Case Management
<!--[if !supportLists]-->·       <!--[endif]-->Onboarding
<!--[if !supportLists]-->·       <!--[endif]-->Business Development
<!--[if !supportLists]-->·       <!--[endif]-->Defining, monitoring,
and analyzing the key performance matrix in the Visual Care system and
documenting happy client stories from Voice of Clients(VoC) and stakeholder
interviews for the loyalty program
<!--[if !supportLists]-->·       <!--[endif]-->Corresponded with
16+clients with the intention of analyzing, understanding & documenting
their needs.
<!--[if !supportLists]-->·       <!--[endif]-->Composing clients’ Care
Plans and tailoring them as per their needs. Giving them a Personalized chart
using MS Word and Canva.
<!--[if !supportLists]-->·       <!--[endif]-->Suggesting & implementing
new business methods and ideas, acquiring 5 new clients in Q4.
<!--[if !supportLists]-->·       <!--[endif]-->Calculating,
visualizing, and analyzing the Project budget and Team Budget by preparing
Excel Dashboard.
<!--[if !supportLists]-->·       <!--[endif]-->Eliciting, documenting
&doing market research & competitor analysis to find the best pricing
methods and practices across businesses.
<!--[if !supportLists]-->·       <!--[endif]-->Sourcing Clients through
LinkedIn, cold calling, Facebook, Australian govt NDIS portals, and Google
search.
<!--[if !supportLists]-->·       <!--[endif]-->Taking care of Clients
onboarding, care coordination, and executing our staff’s training program
<!--[if !supportLists]-->·       <!--[endif]-->Coordinating with the
Marketing team for current trends about posting ads, running campaigns and
Google reviews.
<!--[if !supportLists]-->·       <!--[endif]-->Approaching stakeholders
by writing personalized Business proposals using maps and pin-point markers.
<!--[if !supportLists]-->·       <!--[endif]-->Developing &
streamlining processes, managing SLAs deliverables, process re-engineering
initiatives, and delivering efficiency gains
<!--[if !supportLists]-->·       <!--[endif]-->Keen client-centric
approach with skills in addressing client priorities and resolving escalations
within prescribed TAT.
<!--[if !supportLists]-->·       <!--[endif]-->Skilled in designing,
developing & executing various business-led programs for enhancing
organizational competencies and establishing high-performance mindset.
<!--[if !supportLists]-->·       <!--[endif]-->Proactive in steering
internal process audits & process reviews for ensuring strict adherence to
the process parameters/ systems as per defined guidelines.
<!--[if !supportLists]-->·       <!--[endif]-->Impeccable record of
leading a high-performance team of 6 individuals toward the accomplishment of
common goals and managing multiple stakeholders across leadership &
engagements
 
<!--[if !supportLists]-->·       <!--[endif]-->OPTUM GLOBAL SOLUTIONS, Building O, Central Ave, Diliman,
Quezon City, Metro Manila (April 2022-January 23, 2023)
<!--[if !supportLists]-->·       <!--[endif]-->Insurance Payment Posting
<!--[if !supportLists]-->·       <!--[endif]-->Claims Processing
<!--[if !supportLists]-->·       <!--[endif]-->Authorization Verification
<!--[if !supportLists]-->·       <!--[endif]-->Patient Account Registration
<!--[if !supportLists]-->·       <!--[endif]-->Payment-Check Encoding
NTT
Data, 1800
Building, Bagumbayan, Eastwood Libis, Quezon City (September 2021-March 2022)
<!--[if !supportLists]-->·       <!--[endif]-->Medical Claims Servicing
<!--[if !supportLists]-->·       <!--[endif]-->Outbound Calling to Medical Providers
<!--[if !supportLists]-->·       <!--[endif]-->Back Office Task
<!--[if !supportLists]-->·       <!--[endif]-->Senior Collector Representative
<!--[if !supportLists]-->·       <!--[endif]-->Administrative task
Afni, Diliman Commercial Center, 46
Commonwealth Ave, Quezon City (April 2021-September 2021)
<!--[if !supportLists]-->·       <!--[endif]-->Phone troubleshooting
<!--[if !supportLists]-->·       <!--[endif]-->Customer Assistance
<!--[if !supportLists]-->·       <!--[endif]-->Product selling
<!--[if !supportLists]-->·       <!--[endif]-->Technical Assistance
<!--[if !supportLists]-->·       <!--[endif]-->Customer Service (Voice)
 
Hinduja Solutions Solutions, Robinsons Zeta Tower, C5 Road,
QuezonCity (April 2019 –February 25, 2021)
<!--[if !supportLists]-->·       <!--[endif]-->Clinical Intake Specialist 
<!--[if !supportLists]-->·       <!--[endif]-->Aiding in creating referrals for
healthcare providers.
<!--[if !supportLists]-->·       <!--[endif]-->Pro-Member Customer Care
<!--[if !supportLists]-->·       <!--[endif]-->Assisting Members in promoting healthy
lifestyle.
<!--[if !supportLists]-->·       <!--[endif]-->Contracting Specialist
<!--[if !supportLists]-->·       <!--[endif]-->Provider Coordinator (Health Facilities
and Other Services)
<!--[if !supportLists]-->·       <!--[endif]-->Team POC for Performance tracking
<!--[if !supportLists]-->·       <!--[endif]-->Subject Matter Expert