Ma.

Executive Virtual Assistant/Project Mgr/Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 13th, 2024 (8 days ago)

Member Since

August 23rd, 2015

Profile Description

ACCUMULATED WORK EXPERIENCE: 20++ years
Ecommerce and Digital Marketing: 7+ 
Admin / Project Management: 10+
Administrative / Executive Assistant: 5+ 
Teaching English as a Second Language (ESL): 15+
Communication and Customer Service Training: 5
Instructional Design and Curriculum Development: 3 

Most Recent Project:

PROJECT COORDINATOR for Revenue Operations
Annotation Unlimited, PBC (HYPOTHESIS ),Upgrade to see actual info

Leveraged my knowledge of productivity and time management tools (particularly Notion and its API integrations) to deliver the following:
-- Collaboration with cross-functional teams for the coordinated implementation of projects and work requests-- Development / maintenance of various monitoring and progress-tracking boards to ensure timely execution of tasks and deliverables-- Create wiki pages, sales reports and process documentation materials-- Support the Sales team by connecting dashboards and maintaining a library of Sales enablement materials-- Support the Marketing team by helping to maintain the HubSpot CRM contacts lists, creating email templates, sequences and workflows-- Support the People Ops (HR) team to maintain a Notion database as part of our ATS (Applicant Tracking System) 


BUSINESS PROJECT MANAGER
Zion Market, LLC. /Funky Chimp Runs,Upgrade to see actual info
Performed multiple level and departmental functions such as:
- Project / Operations Manager 
- Logistics and procurement
- Customer Service
- Recruitment
- Content development and design
- Shopify Landing pages and creatives
-- CRM and Funnel Building (Klaviyo, Clickfunnels)
- Facebook Ads Copy and Creatives

EXECUTIVE ASSISTANT / ADMINISTRATIVE/OPERATIONS
LCP/Ethical Inc./Ooala,Upgrade to see actual info
-- Daily monitoring and organization of CEO's schedule, email, and other admin tasks
-- Shopify Store and Amazon seller account management (Order management,  Inventory, Brand management, Customer Support, Disputes)
-- Customer Service Lead (recruiting, training, scheduling and monitoring)
-- HR coordination and management (recruiting and on-boarding)
-- Product research, branding, copywriting and listing
-- Drop shipping

VIRTUAL ADMIN ASSISTANT, ECOMMERCE
NatureWise,Upgrade to see actual info
1. AMAZON SELLER ACCOUNT
-- Customer Support: Inquiries, cancellation, refund, replacement
-- FBA: inventory management, shipment, product labels and tracking
-- FBM: Order fulfillment and tracking
-- Product Listing: keyword research and copy writing
-- Account Health: Feedback management, handling disputes and A-Zs
-- Amazon Brand Registry: copyright infringements, unauthorized distribution

2. SHOPIFY ONLINE STORE
-- Customer Support: Inquiries, cancellation, refund, replacement
-- Order fulfillment and tracking-- Inventory monitoring
-- Product listing: keyword research and copy writing
-- Product research: finding and adding new viable products


TRAINER: ENGLISH COMMUNICATION AND CUSTOMER SERVICE SKILLS
CallSearchUpgrade to see actual info
Responsibilities included:
- designing and conducting training needs analysis (individual and group)
- creation and development of training programs based on training needs
- module development and production of training materials/activities
- reinforcing skill progress thru individual or group coaching and feedback sessions
- writing quantitative and qualitative evaluation and training reports
- conducting and participating in call calibrations 

Training Programs co-developed and conducted:
- English Proficiency and Customer Service
- English Proficiency for IT (information Technology) Personnel 
- English Proficiency Programs (Basic, Intermediate, Advanced)
- Effective Presentation Skills 
- Foundation and Soft Skills Training for onboarding (new hires)
- Oral Communication Program (developing fluency in speaking)
- Step Up: English Speaking Competencies (for mid-level positions)
- Breaking Non-Existent Walls for English Proficiency (Building Confidence, Empowerment, and Assertiveness)


COURSE DEVELOPER AND INSTRUCTIONAL DESIGN, English Language Textbooks for a school in Nepal 
This is a project-based collaboration with Kantipur Education Development Council, a learning institution in Kathmandu, Nepal, with the objective of producing excellent, up-to-date, and globally competitive English Language Arts textbooks for primary school (Grades 1 -8). The project also included researching and compiling audio and video materials for use with the textbooks. 

-- conceptualization of a new book series (beginning-to-end) to incorporate progression in grammar, vocabulary, speaking, listening, writing and reading comprehension
-- redesign and update of previous English language textbooks for Grades 1 - 8research and compilation of graphics, audio, and video materials for the complementary CDs for each book


ENGLISH AS A SECOND LANGUAGE (ESL) TUTOR / HEAD TEACHER / LANGUAGE CENTER ADMINISTRATOR, 15+ years

I helped establish and manage the above-mentioned English Language centers in the Philippines. Being the administrator and the head teacher entailed multi-tasking for various responsibilities. Administrative responsibilities included evaluating and assessing the learning needs of the students and teaching staff, coordinating class schedules, monitoring individual learning progress, recruiting and training the trainers, overall planning, implementation, and coordination of English Boot Camp activities.


APPS AND TOOLS
I have experience with the use of the following:  Amazon Seller Central, Shopify, Oberlo, AliExpress, Zendesk, Hubspot, Infusionsoft, ManyChat, Klaviyo, Netsuite, Amware,  Helium 10, Sellics, Asana, Slack, Trello, Hubstaff, Wrike, Toggl, Clockify, Dropbox, Google Suite, Microsoft Office, Adobe, Photoshop, Paint, Loom, Zoom, Notion,ChatGPT.

Top Skills

Project Management

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 5 - 10 years

Office and Administration » English Proficiency

Experience: 10+ years

Other Skills

Office and Administration » Operation Management

Experience: 2 - 5 years

Basic Information

Age
58
Gender
Female
Website
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Address
Calamba, Laguna
Tests Taken
IQ
Score:  125
DISC
Dominance: 52
Influence: 27
Steadiness: 16
Compliance: 6
English
C2(Advanced/Mastery)
Uploaded ID
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