World Class Virtual Assistant & Customer Service Rep

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College

Last Active

April 18th, 2024 (13 days ago)

Member Since

August 21st, 2015

Profile Description

Goal-oriented Customer Service Representative and General Virtual assistant with 16 years of experience in leadership roles and resolving account and service concerns for customers. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
 

AREAS OF EXPERTISE

• Ecommerce Management (Dropshipping) (Shopify, Etsy & Yahoo Store)
• Customer Service Support (Email, Chat, and Calls)
• Operations Management
• Transportation/ Truck/ Service Dispatching
• Social Media Management
• Recruitment Management
• Administrative Tasks 
• Marketing Software (Ads Listing)
• Effective Communication Skills; Analytical and Research Skills
• Lead Generation
• Appointment Setting
• Outbound Sales / Inbound Sales 
• Accounting (Payroll, Accounts Receivable, Accounts Payable, Invoicing)
• Data entry
• Data Management
  

TOOLS

• Shopify 
• Yahoo Store
• Etsy
• Microsoft Office Suite
• G-Suite
• Microsoft Dynamics CRM
• Ticketing System (Freshdesk)
• Gorgias
• Canva 
• Ring Central / Vonage/ PBX system 
• Slack 
• Homewisedocs
• NopCommerce 
• ASANA
• Letterstream
• Go To Meeting/Zoom
  



Dispatch Manager
Greencab of Oregon (November 2015 – February 2019)
 
•  Daily ride entry to system. Dispatched rides to drivers.
•  Communicated with clients through phone calls, emails and SMS messages regarding their rides.
•  Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
•  Conferred with customers to address questions, problems, and requests for service to allocate dispatch coverage during peak service times and during employee shortages.
•  Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
•  Reported to management operational activities and maintained current records. 
•  Facilitated communications between customers and field personnel to answer questions or resolve concerns.
•  Handled payroll, invoicing, and billing.
  


Executive Virtual Assistant / Operations Manager
LIFEREVS LLC (January 2012 – October 2015)
 
•  Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
•  Monitored and managed CEO's calendar. 
•  Communicated with clients through phone calls, emails and chats
•  Set up clients' webinars. Drafted proposals for clients
•  Managed company's system and software (Nopcommerce; CRM, Lync, Microsoft Office, Mailchimp, Go to meeting)
•  Posted ads (Craigslist, eBay, Classified ads, Ad Post, etc.) and managed social media accounts.
•  Spearheaded department training to enhance employee performance and boost employee productivity.
•  Developed systems to track and log work issues.
•  Handled employee's payroll Managed recruitment.
•  Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
•  Trained new hires
•  Processed orders and payments.
  


Administrative Assistant
ENFRAUSA SOLUTIONS (BPO) (April 2008 – January 2012)
 
•  Reviewed proposals and work orders Monitored office supplies to order and replenish stock when necessary.
•  Managed executive calendars to strategically coordinate meetings and appointments.
•  Answered multiple console telephone systems to direct calls to appropriate personnel.
•  Opened, sorted and distributed incoming messages and correspondence to team 
•  Performed accounting activities by preparing expense reports, purchase orders and invoices.
 
 

Junior Sales Executive
ENFRAUSA SOLUTIONS (BPO) (April 2008 – January 2012)
 
•  Identified opportunities for business development
•  Canvassed calls – to seek new business opportunities
•  Clarified employers' expectations for employees
•  Provided clear description of role for job candidates
•  Served clients, identifying needs and provided feedback on success of filling jobs
•  Negotiated on rates and fees and closed deals
•  Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
•  Coordinated schedules to arrange management interviews with applicants
 


Team Leader
ENFRAUSA SOLUTIONS (BPO) (April 2008 – January 2012)
 
•  Mentored and guided employees to foster proper completion of assigned duties.
•  Established open and professional relationships with teaUpgrade to see actual infombers to achieve quick resolutions for various issues.
•  Coached teaUpgrade to see actual infombers in customer service techniques, providing feedback and encouragement toward reaching sales goals. 
•  Coordinated weekly meetings for internal and external groups.
•  Implemented new working processes to deliver multiple improvements.
•  Assisted with new hire processing and existing training programs.
•  Initiated timely response to emails, voicemails and written correspondence.
•  Set up and calibrated machinery to meet specific production requirements.
  


TimeShare Sales Associate
NORTHSTAR INC. (BPO) (April 2006 – April 2008)
 
•  Hitting daily and weekly sales quota. 
•  Generated quality referrals or sales leads. 
•  Reached or exceeded sales quotas and preset personal performance goals.
•  Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
•  Cultivated mutually beneficial client relationships and maintained communication via phone and email.
•  Set up appointments with potential and current customers to attend timeshare presentations.
 


Sales Representative
NORTHSTAR INC. (BPO) (April 2006 – April 2008)
 
•  Developed and delivered engaging sales presentations to convey product benefits. 
•  Attended advanced training sessions and conferences to increase product knowledge and productivity.
•  Called businesses and consumers in New York to convince them to switch their energy provider that would enable them to enjoy better benefits and savings
•  Established and maintained current client and
potential client relationships.
•  Organized sales paperwork presented proposals
and finalized contracts.