General/Executive Virtual Assistant

Managed diverse administrative tasks to ensure smooth operations and accurate record-keeping. Identified primary reasons for customer calls, leading to improvements in customer support strategies. Analyzed average time taken to solve customer issues, aiming for efficiency enhancement. Monitored case age to ensure swift resolution and customer satisfaction. Conducted evaluations of customer interactions to ensure high-quality service delivery. Provided guidance and support to agents, contributing to improved work performance. Engaged in direct customer communication through calls, gaining valuable insights into customer needs and preferences. Demonstrated a strong commitment to excellence and team success through proactive efforts.

Demonstrated proficiency in Google Sheets by undertaking a range of data-related responsibilities in my prior position. Utilized Pivot tables to simplify intricate data and identify significant patterns. Enhanced data visibility and comprehension through the strategic application of Conditional Formatting. Developed dynamic calculations and error-checking routines using 'IF' and 'IFERROR' formulas, leading to accurate and streamlined data processing. Ensured data accuracy and reliability by implementing thorough input validation techniques. Showcased adept data manipulation skills through successful task execution, ultimately contributing to team accomplishments and project triumphs.

Developed strong photo editing skills over the past five years, engaging in this activity for personal enjoyment and practical needs. Explored editing tools whenever necessary, enhancing images to align with my creative ideas and preferences. Acquired a deep understanding of various editing techniques, contributing to improved photo quality and visual impact. Utilized editing tools to bring out the best in my pictures and make them more appealing. Gained an appreciation for the artistic potential of image manipulation, even though I mainly worked on personal projects.

I've been doing photo editing for more than five years, so I know a lot about it. I want to mention that I've only been doing it for fun and not for work. I've learned to make pictures better based on how I want them to look. I got good at editing photos by practicing and using what I learned when I needed to. Even though I only worked on my own projects, I got really good at paying attention to small details and understanding how changing pictures can make a big difference.

Excelled at using Microsoft Excel in my previous job for two primary purposes: efficiently managing payroll and facilitating personal tasks. Managed payroll with precision by accurately calculating salaries, incorporating benefits and deductions, and adhering to company policies. Ensured error-free payroll management through the adept application of Excel's functions and formulas, contributing to smooth employee payment processing. Demonstrated versatility by leveraging Excel for personal tasks, including budgeting and scheduling, enhancing efficiency across various aspects of life. Utilized Microsoft Excel proficiently for both professional payroll tasks and personal activities, showcasing a diverse skill set in harnessing the tool's capabilities.