Medical Biller

Experienced in troubleshooting VOIP phones, Zoom applications, e-fax, call routing, IVR systems, and audio/video conference calls, as well as integrating CRM applications, assisting customers with billing concerns, and generating sales

Served as a Senior Subject Matter Expert (SME) and Cybersecurity Analyst for Facebook and Instagram platforms. Monitored and evaluated user-generated content against established security policies, rules, and community guidelines. Determined content permissibility, particularly for user posts, to ensure platform safety and compliance. Led, mentored, and guided a team of 20 agents to maintain quality, accuracy, and productivity

Skilled in managing emails by prioritizing, composing, and responding professionally, while handling confidential information with discretion and ensuring timely follow-ups.

esponsible for developing, coding, installing, and maintaining software systems in Shopify online store or website. Develop and maintain Shopify stores based on client requirements. Created custom Shopify themes and customized existing templates to meet brand guidelines.

Responding to customer inquiries: This includes answering questions about products or services, providing technical support, and resolving any issues that the customer may be experiencing. Recording customer complaints: Keeping accurate records of customer complaints and issues is important to identify patterns and improve customer satisfaction. Providing customer feedback: Customer support representatives can provide valuable feedback to other departments within the company, such as product development or marketing, based on the feedback and concerns of customers. Maintaining customer relationships: Building and maintaining positive relationships with customers is key to ensuring their loyalty and continued business. Continuously improving: Customer support representative should always strive to improve their skills and knowledge to better serve customers and meet their changing needs.

Create superbills and post claims in Practice Fusion and Practice Suite. Enter co-pay and billing charges accurately in Practice Suite. Verify patient insurance coverage across UHC, Provider One Portal, UMR, and Availity Portal. Review and reconcile claims, follow up on inquiries and denials.