HR | Payroll & Recruitment Specialist

Experienced in end-to-end HR operations including recruitment, screening, interview coordination, onboarding, and employee documentation. Skilled in manual payroll processing, accurate salary computation, timekeeping verification, and administration of compensation & benefits. Handled employee records management and HRIS systems at Esca Empire Corporation, ensuring data accuracy, confidentiality, and compliance with company policies. Supported employee relations, performance monitoring, training coordination, and HR-related bank transactions. Detail-oriented, organized, and committed to maintaining professional standards and ethical handling of sensitive information.

Social Media Marketing Experienced in managing Facebook and Instagram accounts to increase brand awareness and engagement. Created and scheduled promotional content, captions, and basic graphics aligned with brand goals. Handled customer inquiries and online interactions professionally to maintain positive audience relationships. Supported marketing campaigns by coordinating with content creators and monitoring engagement insights to improve content performance. Skilled in basic photo and video editing, content planning, and email marketing campaigns to support overall digital growth. Organized, creative, and detail-oriented with a strong understanding of audience engagement and online brand presence.

Customer Service Experienced in handling inbound and outbound customer inquiries, providing clear and professional communication, and resolving concerns efficiently. Assisted customers with product information, order processing, and service-related questions to ensure a smooth and positive experience. Worked with a US account, maintaining accuracy, empathy, and professionalism in every interaction. Skilled in managing high call volumes, documenting customer concerns properly, and ensuring timely follow-ups. Strong communication skills with a focus on customer satisfaction and relationship building.