Amazon Virtual Assistant

Managed customer service operations for Amazon business customers through phone and email support, handling bulk orders, product inquiries, shipping updates, account concerns, and order-related issues in a fast-paced environment. Provided timely and accurate resolutions while maintaining excellent customer service and ensuring customer satisfaction. Assisted customers with order tracking, delivery concerns, refunds, and account-related inquiries while coordinating with internal teams to resolve escalated cases efficiently. Supported onboarding and training for new team members to improve workflow consistency and service quality. Streamlined customer inquiry processes through quality assurance initiatives and maintained accurate customer records across departments. Used customer feedback to identify areas for service improvement and enhance the overall customer experience. Demonstrated strong problem-solving, multitasking, and teamwork abilities while following company policies, meeting performance standards, and maintaining professionalism in handling high-volume customer interactions.

Provided pre-sales support to customers from the US, Australia, and the UK by responding to product inquiries through email and chat support. Assisted customers with questions related to products, orders, and services while ensuring accurate and timely responses. Handled Shopify order details and monitored abandoned checkouts to support customer follow-ups and order coordination. Worked closely with the after-sales team to address customer concerns, track order status, and ensure proper issue resolution. Maintained professionalism while managing multiple customer interactions in a fast-paced environment. Supported daily business operations by providing excellent customer service and assisting potential customers throughout the pre-sales process. Demonstrated skills in customer support, order management, ecommerce support, problem-solving, multitasking, and team collaboration while following company procedures and maintaining a positive customer experience.