Customer Service Agent, Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $4.00/hour ($352.00/month)

Associates degree

Last Active

April 16th, 2024 (14 days ago)

Member Since

July 7th, 2022

Profile Description

WORK EXPERIENCES:
IT MANAGERS
Account: Safeway Philtech (Project based) (Voice, Email and Chat)
Customer Support Specialist
April 2022 - Present
Responsibilities:
- Providing personalized customer service by responding to the needs of the customers
- Gives feedback and suggestion to superior for issues and procedures.
VALOR GLOBAL - Taguig City
Account: Sprint/T-Mobile
Collections Specialist, Customer Service
September 2020 – March 2022
Responsibilities:
- Providing personalized customer service by responding to the needs of the customers
- Providing payment arrangements to the customers to manage their bills.
- Explaining the charges that were applied to the bill.
- Processing payments over the phone.
ORIENT CAPITAL VENTURES INC. – Makati City
Account: Mega sports World
Customer Support Agent
October 2018 – August 2020
Responsibilities:
-Handles and resolves customers issues over the phone
-Provide quality and accurate service towards business partners
-Accomplishes targets in terms of handling time, priority set with the departmentand any SLA provided
-Gives feedback and suggestion to superior for issues and procedures.
PERSONIV – Muntinlupa City
Account: DexYP (formerly DexMedia) B2B
QA Analyst
May 2017 – September 2018
Responsibilities:
-Attends calibration sessions
-Meets the required number of audits-
-Provide accurate judgment on audits
-Evaluates calls based on the QA form
Account: DexYP (formerly DexMedia) -B2B
Subject Matter Expert
May 2016 – April 2017
Responsibilities:
-Evaluate and Monitor call handling and agent behavior for progress
-Motivate the trainees/agents
-Provide floor support
-Calibration in terms of process implementation to ensure
consistency in the performance improvement for each teaUpgrade to see actual infomber.
Account: DexYP (formerly DexMedia) – B2B
Customer Service Representative/Process Specialist
September 2015 – April 2017
Responsibilities:
-Assisting the Marketing Consultant to Make Changes on the Customer’s Ad Request.
-To Provide Proper Documentation by Providing the Correct Instruction to the Graphic Artist.
-Monitor the Status of the Ad.
24/7 ai - Makati City
Account: Optus
Collections Specialist
December 2014 – August 2015
Responsibilities:
- Discussing customer’s financial concerns, questions and needs.
- Providing payment arrangements to the customers to manage their bills.
- Manage all communication for all overdue accounts and investigate all customer complaints
& resolve all issues.
- Processing payments over the phone.
- Restoral of services once the customer reported a payment.
IQOR PHILIPPINES - Dasmarinas, Cavite
Account: Sprint
Collections Specialist/Customer Care
August 2014 - November 2014
Responsibilities:
- Provide personalized customer service by responding to the needs of the customers
- Manage communication with all customers to ensure payments and maintain accurate records for same.
- Providing payment arrangements to the customers to manage their bills.
- Explaining the charges that were applied to the bill.
- Processing payments over the phone.
MINACS GROUP - Makati City
Account: Cricket
Customer Service Representative
November 2013 – August 2014
Responsibilities:
- Processing payments over the phone.
- Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem, selecting and explaining the best solution to solve the problem
--Maintains customer records by updating account information.
- Contributes to team effort by accomplishing related results as needed.
PEACOCK PHILIPPINES - Pasay City
Account: Directv
Outbound Sales Representative
September 2012 – October 2013
Responsibilities:
-Work directly with customers via telephone, and email to describe products
And services in order to persuade potential and current customers to
purchase new products and/or services
-Enter information into a computer as you are speaking with customers
-Make arrangements for the installation, removal or change of services and/or product
-Quote and compute rates for new services accurately
-Summarize the contact and explain what will happen next
-Meet established productivity goals: sales and call handling time
ALECOM ENTERPRISES - Pasay City
Office Assistant
August 2011 – August 2012
Responsibilities:
- Answer phones and transfer to the appropriate staff member.
- Monitor incoming emails and answer or forward as required
- Maintain office filing and storage systems
- Type documents, reports and correspondence
- Monitor and maintain office supplies
- Ensure office equipment is properly maintained and serviced
ACPAK Inc. - Paco, Manila
Production Staff
January 2011 – July 2011
Responsibilities:
-Packing goods ready for shipment in crates or other containers.
-Sorted out finished products.
-Occasionally worked overtime and on rotating shifts to meet deadlines and high
workload demands.
-Assisted factory grounds-keeping with all site clean-up and maintenance.