Charlene

General/Executive VA | Shopify VA

80 ID PROOF
Verified
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Overview

Looking for full-time work (8 hours/day)

at $7.90/hour ($1,390.40/month)

Associates degree

Last Active

April 17th, 2024 (2 days ago)

Member Since

July 7th, 2022

Profile Description

Experienced BPO Professional with a rich history of over 4 years in the industry, specializing in customer support and satisfaction. My journey has equipped me with a keen understanding of client needs and a knack for delivering exceptional Upgrade to see actual info the fast-paced realm of Business Process Outsourcing, I've honed my skills in problem-solving, multitasking, and exceeding performance benchmarks.
My commitment to excellence extends beyond traditional office walls, as I embark on a freelancing/virtual job journey. As a self-driven and adaptable professional, I am ready to leverage my BPO expertise in a remote setting. My skill set includes effective communication, time management, and a passion for fostering positive customer relationships.
Whether it's managing virtual customer interactions, optimizing processes, or ensuring seamless communication in remote teams, I am eager to contribute my skills to your project. Let's collaborate to bring efficiency, satisfaction, and a touch of professionalism to your virtual workspace.
Connect with me to explore how my BPO background can be an asset in enhancing your freelancing or virtual job endeavors. Together, let's create success in the digital realm!

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 6 months - 1 year

Customer Support » Ecommerce » B2B

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 5 - 10 years

I've got over four years of experience as a Customer Service and Sales Representative (CSR), serving various industries including Logistics, Telecommunications, B2B, and Airline Accounts. I've had the chance to work with awesome companies like [TELUS INTERNATIONAL CORP, CONTACT SOLUTIONS , CONCENTRIX AND I-TECH GLOBAL BUSINESS SOLUTIONS ], where I've gained mad skills in managing customer inquiries, resolving issues efficiently, and driving sales through effective communication and relationship-building. My experience has equipped me with a solid foundation in understanding client needs, ensuring customer satisfaction, and contributing to the overall success of the teams I've been a part of. I am confident that my diverse skill set and proven track record make me a valuable asset in delivering exceptional customer service and driving sales growth.

Other Skills

Office and Administration » Data Entry

Office and Administration » Personal Assistant

Office and Administration » Communication

Experience: 2 - 5 years

Marketing » Market Research

Experience: 6 months - 1 year

Marketing » Social Media Management

Experience: 6 months - 1 year

Design » Logo Design

Experience: 6 months - 1 year

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Basic Information

Age
26
Gender
Female
Website
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Address
Tacloban City, Leyte
Tests Taken
IQ
Score:  111
DISC
Dominance: 44
Influence: 21
Steadiness: 18
Compliance: 18
English
C2(Advanced/Mastery)
Uploaded ID
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