Ready to take your business to the next level?
Heads up! As you read what I can do to help your company grow!
Customer Relationship Management (Zendesk/Shopify Customer Support)
• Professionally answering customer
• Proficiency in Microsoft Office and Google Docs
• Create solution-based
• Processing orders, returns, replacements, warranties, and refunds.
• Handled after-sales concerns and escalations.
•Handles reviews and other correspondence from brand customers via?
• Can communicate regularly with, the team, and management using Slack and
• Attend tea
• Convey solutions and ideas that will improve our business and Customer Service Experience.
I can support you with my Advanced General Virtual
• Data Entry
• Project Management
• Product Research
• Product Listings
• Lead Generation
• Calendar Management
• File Management
• Sending Invoices
• Transcription (Transcribe meeting notes, transcription of video & audio
• Prepare, Sort, and Compile Documents (Google Sheet, MS Excel, and more)
• Database building (eg. updating mail or contact lists on your CRM)
• Making Reports (Creating basic reports (reports on weekly tasks,
• Booking appointments with clients
• Following up with clients/customers
• Personal errands (Make travel arrangements or make online purchases.)
• Preparing Slideshows (PowerPoint Presentations)
• Answering support tickets (with the use of Zendesk)
• Research tasks.(Competitor research, product research, and
other researching tasks to create a digestible summary.)
• Dropbox / Google Drive Organization
As a Virtual Assistant I am used to being parachuted to the clients to help them lessen their
I have 1 year and 5 months of experience being a Customer Service Representative (eCommerce
I am also currently enrolled in Filipino Virtual Assistance Academy's Freelancing course and also actively attending Freelancing related courses in Udemy Academy as I would like to level up my knowledge and skills. I work not only to earn a living but to make an impact on the business objectives and goals of
my clients and I am ready to do what is beyond required to be able to serve my
Message me and let’s get your company healthy!
Please visit my website portfolio to know more about me
& my work.
I have 1 Year Experience in eCommerce Customer Service Representative(Emails& Live Chat,Tickets)
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