I have been in the BPO industry for more than 16 years. I posses good command of the English language both oral and written.
I have a strong background in providing an exceptional customer service and has a deep understanding of its importance in the success of the organization and keeping the client's loyalty.
I have worked as a Technical and Customer Service Representative, Point of Contact, Escalation Officer, Trainer, Subject Matter Expert and as a Quality Analyst and Coach.
I also have knowledge in Admin Works, create reports and presentation, train and coach people. I can also do Photo Editing and Graphic design.
Experience: 5 - 10 years
I have been in customer service industry for 15 years
Experience: Less than 6 months
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