A+ Virtual Assistant | Shopify Customer Support PRO 

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

May 1st, 2024 (yesterday)

Member Since

July 5th, 2022

Profile Description

Ready to ELEVATE your E-commerce game?
 
 | Solid E-Commerce Experience
 | Retail, B2B, Health and Wellness
 | 6 Years of Customer Support Pro
 
Don't let queries hold you back!
 
~RESOLVING COMPLAINTS AND DISPUTES
Resolve customer complaints promptly and satisfactorily to restore trust and loyalty, addressing customer concerns effectively to maintain positive customer relationships and mitigate potential damage to the brand.
 
~GATHERING CUSTOMER FEEDBACK
Collect feedback on customer experiences and satisfaction to identify areas for improvement and enhance overall customer loyalty, using insights gathered to refine products and services, ultimately increasing customer satisfaction and retention.
 
~RESPONDING TO CUSTOMER INQUIRIES
Address high volumes of inquiries promptly with accurate information via various channels to enhance customer satisfaction and retention, ensuring timely and helpful responses for positive customer experiences.
 
~MANAGING ORDERS
Streamline order management, tracking, and issue resolution to improve customer experience and satisfaction, efficiently handling orders with minimized errors and delays.
 
~ADMINISTRATIVE SUPPORT
Assisting with various administrative tasks, including organizing schedules, managing correspondence, and maintaining efficient office operations.
 
~TOOLS / APPS I USE TO SCALE E-COMMERCE BUSINESS
 
Shopify
Zendesk
Reamaze
Gorgias
ShipStation
ShipHero
Loop
Klaviyo
Slack
Zoom
Gsuite
Office 365
 
If you're ready to collaborate for success, here are the next steps:
 
1> Send me an OLJ message
2> Click the Schedule Meeting Button (Upgrade to see actual info)
3> Choose one for 1 hour and I'll confirm time slot
 
Cheers,
Upgrade to see actual info
 
PS. You're losing money not delegating all the stuff I can do for you and your customers.