Virtual Assistant Task: - Data Entry- Data Mining-Skip tracing-Cold Calling-Admin Task-Managing CRM Verifier- Outbound Calls- Cold Calling- Pre-Qualify Leads Technical Service Specialist- Received calls from customer over the phone- Help customer with their technical issue with their internet- Wow the customer with the ability to resolve their concern- Provide customer support- Making calls to follow-up customer- Taking notes while in the call- Upselling Customer Service Representative- Answer inbound call regarding customer account- Making calls to follow-up customer- Helping customer on what product they will purchase- Helping customer in their orders process Microsoft Office Application | Data Entry | Hardware Troubleshooting | Customer Service |Technical Support | Virtual Assistant |Administrative Support |Research |Microsoft Application
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: Less than 6 months
- Call Monitoring: Listen to recorded or live calls between agents and customers to assess performance, adherence to scripts or guidelines, and customer interactions. - Documentation and Reporting: Document call evaluations, coaching sessions, and performance feedback in a systematic manner, maintaining accurate records of agent progress and improvement.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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