Almarie

Virtual Assistant/Customer Service Representative 

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

May 6th, 2024 (today)

Member Since

August 15th, 2015

Profile Description

Virtual Assistant Task: - Data Entry- Data Mining-Skip tracing-Cold Calling-Admin Task-Managing CRM Verifier- Outbound Calls- Cold Calling- Pre-Qualify Leads Technical Service Specialist- Received calls from customer over the phone- Help customer with their technical issue with their internet- Wow the customer with the ability to resolve their concern-  Provide customer support- Making calls to follow-up customer- Taking notes while in the call- Upselling Customer Service Representative- Answer inbound call regarding customer account- Making calls to follow-up customer- Helping customer on what product they will purchase- Helping customer in their orders process Microsoft Office Application | Data Entry | Hardware Troubleshooting | Customer Service |Technical Support | Virtual Assistant |Administrative Support |Research |Microsoft Application

Top Skills

Customer Support

Experience: 6 months - 1 year

Customer Support » Technical Support

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: 1 - 2 years

Other Skills

Real Estate » Cold Calling

Experience: 6 months - 1 year

Office and Administration » Quality Assurance

Experience: Less than 6 months

- Call Monitoring: Listen to recorded or live calls between agents and customers to assess performance, adherence to scripts or guidelines, and customer interactions. - Documentation and Reporting: Document call evaluations, coaching sessions, and performance feedback in a systematic manner, maintaining accurate records of agent progress and improvement.

Basic Information

Age
36
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 47
Influence: 31
Steadiness: 16
Compliance: 6
English
C1(Advanced)
Uploaded ID
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