Guina
Data Entry, Chat Support, Email Support, Virtual Assistant
Overview
Looking for full-time work (8 hours/day)
at $7.70/hour ($1,355.20/month)
Bachelors degree
Last Active
May 11th, 2024 (9 days ago)
Member Since
August 10th, 2015
Profile Description
Highly motivated customer service professional with 15 years of experience in a fast-paced operations environment delivering excellent service to satisfy customers’ needs.
Top Skills
Office and Administration » Email Handling
Experience: 10+ years
- Handling load queries, issues, rates, and other assistance needed from the customer.
Customer Support » Customer Service
Experience: 10+ years
- Assist customers, and drivers via email, chat, and phone (both brokerage and transport) - Check calls to drivers, asking about their current location, PO#, Seal, and ETA (shipper or receiver) - Part-time dispatcher in Fleet Transport - Tracking drivers using tracker tools, by using Samsara, Orbcomm, Motive app, and Trucker Tools in Mcleod. - Assist company drivers with their fuel cards, cash advances, equipment issues, and other concerns. - Processing OS&D, Accessorial fees, Detention, and Lay-over fees. - Paperwork checking for billing purposes. - Mediating disputes in paperwork between brokers and accounting.
Office and Administration » Documentation
Experience: 2 - 5 years
- Booking shipments for SOUTHEAST ASIAN COUNTRIES - Handling emails. - Proof reading BOL's for discrepancies - Processing Amendment requests - Pull-out of Reports for KPI Korea shipments
Other Skills
Marketing » CRM » Zendesk
Experience: 6 months - 1 year
- Handling tickets ( customer's concerns and related matters regarding freight
Accounting » Claims Processing
Experience: 6 months - 1 year
- Reporting OS&D and request claims to carrier
Customer Support » Sales Support
Experience: 6 months - 1 year
- Providing quotes to the customers - Process booking for approved rates
Professional Services » Legal Services » Legal Research
Experience: 6 months - 1 year
Searching for law firms as prospects in Google and Law Society
Marketing » CRM » Salesforce
Experience: Less than 6 months
- Triage of emails
Basic Information
- Age
- 43
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- PONTEVEDRA, NEGROS OCCIDENTAL
- Tests Taken
- IQ
- Score: 104
- DISC
- Dominance: 36
- Influence: 15
- Steadiness: 29
- Compliance: 22
- English
- C1(Advanced)
- Uploaded ID
- Sign Up with Pro Account to View
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Davonna Willis
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