Faye

Social Media VA | Customer Support

55 ID PROOF
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Overview

Looking for part-time work (6 hours/day)

at $16.23/hour ($2,352.00/month)

Bachelors degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

June 27th, 2022

Profile Description

I help businesses manage their social media accounts and customer support systems. I boost social media engagement, post content, source influencers and brands for ad collaborations, handle whitelisting comments, and manage customer inquiries through email and chat in a timely manner. I'm skilled at driving brand presence and ensuring customer satisfaction.

Top Skills

Experience: 1 - 2 years

I source and engage eligible influencers for brand ads, handling everything from initial outreach to scheduling calls to finalize partnerships.

*I manage whitelisting comments from emerging talents to high-profile celebrities, artfully blending their voices with the brand to ensure a cohesive and captivating presence. *I create engaging template responses for social media post comments, ensuring consistent and timely interaction with audiences. Skilled at maintaining brand voice and enhancing online community engagement.

Experience: 1 - 2 years

Other Skills

Experience: 6 months - 1 year

Customer Support: Subject Matter Expert *I assist customer service representatives with process inquiries, customer handling, ticket tagging, and CRM integration errors, ensuring they deliver top-quality service to the brand's customers in a timely manner. *Assist the team lead with administrative tasks, scheduling, delegations, and team activities to strengthen bonds among representatives, ensuring they feel supported and receive excellent assistance. *Provide feedback and mini trainings for new and existing representatives, share helpful tips, and ensure their feedback is noted and considered for future improvements.

Basic Information

Age
26
Gender
Female
Website
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Address
DAVAO CITY, Davao del Sur
Tests Taken
DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Government ID
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