Work Order Management Specialist (Service Level Coordinator)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.32/month)

Bachelors degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

June 26th, 2022

Profile Description

I am a graduate of industrial engineering with experience of various industries such as manufacturing (steel and metals), construction service (back-end support for document and data management) and print service (IT, hardware, and software). My maturity, practical work experiences, attention to detail, eagerness and willingness, highly encouraging and motivating temperament, acceptable to change and quick learner for new software applications has prepared me for everything life has to offer. I believe that every jobs I am going to make me an excellent industrial engineer. I would love to start adding my career experiences with companies that can enhance my professional and personal skills.My sole reason why I am here at Onlinejobs.Ph is for career progression and future-proofing. As much as I want to continue exploring this profession, I want to practice learn more about what can an industrial engineer provide to other industries since this is a broad profession and it touches almost everything when it comes to business.My previous job is being a Work Order Management Specialist (SLA Coordinator) at Lexmark Research and Development Corporation, my primary responsibility revolves around ensuring the timely fulfillment of customer contracted Service Level Agreements (SLAs) whenever a service call is logged and dispatched. This entails meticulous attention to detail and effective coordination with various teams to guarantee that service requests are addressed within the agreed-upon Upgrade to see actual info addition to managing SLAs, I am also tasked with generating monthly and weekly business reports for the accounts I oversee. These reports provide valuable insights into service performance, customer satisfaction levels, and any areas requiring improvement. By analyzing this data, I can identify trends, track key metrics, and make informed decisions to optimize service delivery processes.Over the course of my career, I have accumulated four years of demonstrative experience using Customer Relationship Management (CRM) systems, specifically tailored for service management. This includes proficiency in both Oracle Siebel and Microsoft Dynamics 365, which are essential tools for effectively managing customer interactions, tracking service requests, and ensuring SLAs are met. My expertise in these platforms enables me to efficiently navigate their functionalities, extract relevant data, and leverage their capabilities to streamline processes andenhance overall customer satisfaction.Furthermore, I have three years of experience using Microsoft Dynamics 365 for Projects and SAP Business One ECP for Orders Management. These systems have been instrumental in facilitating project coordination, tracking project progress, managing orders, and optimizing resource allocation. By utilizing these platforms, I have been able to improve project timelines, ensure accuracy in order management processes, and enhance overall operational efficiency. In terms of data reporting, I possess familiar knowledge of visual data reporting tools such as Power BI and Tableau. These tools enable me to transform raw data into actionable insights, creating visually engaging reports and dashboards that provide stakeholders with clear visibility into service performance, SLA compliance, and business trends. By harnessing the capabilities of Power BI and Tableau, I can drivedata-driven decision-making and facilitate continuous improvement initiativeswithin the organization.Overall, my comprehensive skill set and extensive experience in work order management, SLA coordination, CRM systems, project management platforms, and visual data reporting tools position me as an asset to the team. I am committed to ensuring the highest standards of service delivery and contributing to the ongoing success of the organization.