Ermie

Customer Service | Technical Support | Online Chat Support

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

May 10th, 2024 (7 days ago)

Member Since

June 25th, 2022

Profile Description

In my role as customer|technical support, I've provided assistance to customers facing various issues with products or troubleshooting.Provide detailed information about the product or service, highlighting its features and benefits that align with the customer's needs. By establishing rapport with my customer, by being empathetic, courteous, and professional. I always show genuine interest in solving their problems and meeting their needs. In addition, I engage in asking insightful questions tailored to their concerns, requirements, and budgetary considerations. After that, I will now offer solutions,based on the customer's requirements and preferences. Following that, I proceed to propose solutions aligned with the customer's specific requirements and preferences. Subsequently, I ensure all inquiries and concerns are thoroughly addressed before confidently guiding the customer towards a purchase decision.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Customer Support » Technical Support

Experience: 1 - 2 years

Office and Administration » Data Entry

Experience: Less than 6 months

Other Skills

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Office and Administration » Calendar Management

Experience: Less than 6 months

Office and Administration » Email Management

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 2 - 5 years

Marketing » CRM » Zendesk

Experience: Less than 6 months

Basic Information

Age
27
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  146
DISC
Dominance: 29
Influence: 17
Steadiness: 31
Compliance: 23
English
B2(Upper Intermediate)
Uploaded ID
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