Mico

ECommerce Customer Support Specialist | Email, Chat & Social Media Support

55 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

June 21st, 2022

Profile Description

Customer-focused support specialist with proven experience in eCommerce and high-volume customer service environments, handling inquiries across email, chat, and social media. Skilled in order management, refunds, returns, and dispute resolution, with a strong track record of maintaining high CSAT and resolution rates. Adept at using support tools, managing customer expectations, and delivering fast, empathetic, and solutions-driven support that enhances brand loyalty and retention.

Top Skills

Experience: 2 - 5 years

Provided high-quality service in both call center and face-to-face environments, ensuring customer satisfaction and loyalty.

Experience: 1 - 2 years

Thrived in dynamic environments like Starbucks and Teleperformance, quickly adjusting to changes in processes and customer needs.

Experience: 1 - 2 years

Demonstrated leadership in training new employees and guiding them to success.

Other Skills

Basic Information

Age
24
Gender
Male
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  140
DISC
Dominance: 42
Influence: 38
Steadiness: 10
Compliance: 10
English
C2(Advanced/Mastery)
Government ID
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