Hey there, folks! I'm your go-to guy, bringing nearly seven years of rock-solid experience in the call center industry. Currently, I'm making waves as a Sales Development Representative, where I dive headfirst into outbound calls, qualify leads like a pro, and ensure that sweet, steady flow in the sales pipeline. It's all about connecting with potential leads, understanding their needs, and setting the stage for the sales team to swoop in and seal the deal.
Before my current gig, I wore many hats as a Virtual Assistant. Picture this – cold calling for real estate, smoothly handling objections, and getting my hands dirty with data input in CRM systems like Podio. But that's not all; I did the whole shebang on social media – setting up accounts, crafting content, and even dabbling in some basic graphic design wizardry with Canva. Plus, I dipped my toes into property management, managing maintenance orders, and being the go-to person for inquiries.
Rolling back the years, I was a Freelancer donning the hat of a Network Engineer. I set up and maintained networks, dished out support to users and clients, and ensured the network's pulse was always strong. I juggled various network devices, monitored performance, and made sure everything ran like a symphony.
Now, let's rewind to my roots in the call center world, where I cut my teeth as an Account Associate. I played the customer service maestro, resolving complaints, making reservations, and handling payments with finesse. Those were the days when every call was an opportunity to showcase professionalism and courtesy.
My journey led me to ascend the ranks from a Sales Associate to a Subject Matter Expert. I shared my specialized knowledge, played a role in content development, and provided that steady hand of guidance to the team. Picture this – customers walked in with concerns, and I turned them into opportunities to enhance satisfaction, all while selling products and services with finesse.
And let's not forget my stint as a Technical Service Representative. I responded to customer technical inquiries, diagnosed issues, and documented every step to resolution. But that wasn't enough; I also stepped into the shoes of a Sales Associate, negotiating deals, closing sales, and ensuring customers walked away satisfied.
Now, here I am, ready to bring this wealth of experience, dedication, and a knack for turning challenges into victories to your team. I'm not just about getting the job done; I'm about exceeding expectations, building relationships, and making a lasting impact.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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