US Payroll and Tax Resolution Specialist.

I have more than five years of hands-on experience in processing US payroll and handling tax resolution matters, including reviewing and resolving agency notices, communicating with tax authorities, and ensuring businesses remain fully compliant with payroll and tax regulations.

I have three years of experience as a US onshore Quality Evaluator at Concentrix Inc., where I ensured business operations consistently complied with client requirements, service standards, and regulatory guidelines. I supported the business by providing real-time feedback and accurate resolutions to address variances, improve performance, and maintain high-quality service delivery.

With five years of customer service experience, I successfully managed teams supporting mobility, technical, and financial accounts while delivering excellent service and identifying upselling opportunities to meet client and business goals.

Entry-level experience in commercial real estate, familiar with property leasing, handling documents, and supporting real estate operations.

I worked as an Administrative Clerk for two years at Trinidad Accounting Agency, where I developed strong expertise in MS Excel, email management, and administrative support. These skills continue to be an integral part of my daily work, particularly in reporting, data management, and professional communication.

Administrative and personal support expertise with strengths in calendar management, confidential communication, data organization, reporting, deadline tracking, and problem-solving.