Cedrix

IT service desk

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 18th, 2024 (2 days ago)

Member Since

June 15th, 2022

Profile Description

• Committed for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, and other services offered.
• Consistently logged and monitored ticket (Service Now and Connectwise) status to ensure fast, quality resolution of every issue.
• Used technical, analytical and communication skills to accurately identify user needs and provide effective solution.
• Act promptly to ticket Priority, escalation of iUpgrade to see actual info to 2nd line support and Severity including VIP’s.
• Uses remote apps (RDP).
•Backlogs for IUpgrade to see actual info ticket for 4 years, Checking misrouted or incorrect resolver group, incomplete troubleshooting, incorrect tagging and incomplete notes of every service iUpgrade to see actual info ticket.

Top Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Real Estate » Appointment Setting

Office and Administration » Personal Assistant

Basic Information

Age
39
Gender
Male
Website
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Address
Binan, Laguna
Tests Taken
None
Uploaded ID
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